I restarted my PC and got to a login page. At first I wasn't sure what password to use. I figured I would enter the usual password and it would be fine. Well I tried it and it did not work. So I clicked the reset tab that showed up under the login field and it read I should use the password that I use for my microsoft account. Ok, I tried that one and that didn't work either. I even reset my Microsoft account password and retried it. To no avail. I thought maybe my other microsoft passwords would do the trick. Nope! Now I am starting to think how I am suppose to login? Luckily I had an older computer that I still use every now and then, so I logged on to it and went into Windows Help and Support to research the dilemma.
Next morning, using my older computer I went into Microsoft support and began another chat. I had written down the chat reference number from the night before so the support tech would be able to pull up the previous record and review my problem. As I was reconfirming everything again with the support tech I accidently tapped a key and I lost the connection. As my chin tipped down to my chest with much dissappointment I knew I had to get back in and try another chat. So I sat up and went back into the support page and started the process of starting a chat all over again. I thought, maybe I won't have to wait so long for a tech to come on the chat box this time. 5 minutes passed, then 8, I heard the tune from the Jeopardy game show playing in my head. It feels like eternity when starring at a chat box.
After a few seconds more she typed in a link and she told me that I would have to go to this link and download the Windows Password Recovery Tool and follow the instructions to reset my PC's pass word. I will also need to have either a cd, dvd or jump drive in order to copy what I need to and use it to reset the password on the PC that is having the problem. So thats what I did. I actually purchased the Ultimate version because I didn't want to take any chances with a lesser form of free tool that may be missing something that the Ultimate version has. I didn't want to take any chances. Long story short, I followed the instructions, copied everything I was suppose to onto a cd and printed out the instuctions How to Boot Computer from Burned cd/dvd. It was easier than I thought it would be and I was finally able to login to my PC. A happy ending afterall.
Copyright(c)2015.HELP! Downloaded Windows 10 NOW I Can't Login! Written by Sherrie Vitello. All Rights Reserved.