HELP! Downloaded Windows 10 NOW I Can't Login!

If you are considering to download the free offer for Windows 10, be sure you know what you have to do first. I never thought this could happen since my PC was fairly new and it had lots of space. So for several weeks I kept seeing a pop up on my computer from Windows offering a free download of Windows 10. I ignored it for the longest time and wouldn't download it. Finally after checking out some of the features on youtube about it, I thought it would be of benefit to go ahead and download it. So I carefully followed the process and downloaded the wonderful free new upgrade to Windows 10. Got it all done and was excited to start using it and seeing how well it worked.

I restarted my PC and got to a login page. At first I wasn't sure what password to use. I figured I would enter the usual password and it would be fine. Well I tried it and it did not work. So I clicked the reset tab that showed up under the login field and it read I should use the password that I use for my microsoft account. Ok, I tried that one and that didn't work either. I even reset my Microsoft account password and retried it. To no avail. I thought maybe my other microsoft passwords would do the trick. Nope! Now I am starting to think how I am suppose to login? Luckily I had an older computer that I still use every now and then, so I logged on to it and went into Windows Help and Support to research the dilemma.

I searched for and read anything that had to do with being unable to login or having a password lock out and I even researched video's on youtube about it. I was learning a lot but anything I tried would not allow me to get passed the login screen. Next step reach out and contact Microsoft support. I started a chat with a support tech and after confirming that they knew exactly what I was talking about we started troubleshooting. We tried several things, tried to reset things, unplugged, replugged, turned off things and rebooted several times over a span of about 3 hours. I got pretty frustrated and it seemed hopeless.  It was getting late. My brain was tired so I closed the chat. I figured after a good nights sleep I would be able to get back to it the next day.

Next morning, using my older computer I went into Microsoft support and began another chat. I had written down the chat reference number from the night before so the support tech would be able to pull up the previous record and review my problem. As I was reconfirming everything again with the support tech I accidently tapped a key and I lost the connection. As my chin tipped down to my chest with much dissappointment I knew I had to get back in and try another chat. So I sat up and went back into the support page and started the process of starting a chat all over again. I thought, maybe I won't have to wait so long for a tech to come on the chat box this time. 5 minutes passed, then 8,  I heard the tune from the Jeopardy game show playing in my head. It feels like eternity when starring at a chat box.

Finally got back into a chat with a support tech. After re-reconfirming all of the information and then allowing for the tech to review everything.. again, I was hopeful that this time I would get this fixed. After several minutes went by the tech typed to me with reassurance that she would get this taken care of for me and I was feeling positive that this was it!  We started the entire process of trouble shooting, restarting, unplugging, rebooting, safe-moding and nothing was working.  I was not a happy camper. The support tech asked me to hang on a moment while she checked something else out. While she was doing that I ran to the kitchen and poured myself another cup of coffee then got back in front of my computer.  She began to type again and then stopped, typed again and then stopped. I was wondering what was she trying to type?

After a few seconds more she typed in a link and she told me that I would have to go to this link and download the Windows Password Recovery Tool and follow the instructions to reset my PC's  pass word.  I will also need to have either a cd, dvd or jump drive in order to copy what I need to and use it to reset the password on the PC that is having the problem.  So thats what I did.  I actually purchased the Ultimate version because I didn't want to take any chances with a lesser form of free tool that may be missing something that the Ultimate version has.  I didn't want to take any chances.  Long story short, I followed the instructions, copied everything I was suppose to onto a cd and printed out the instuctions How to Boot Computer from Burned cd/dvd.  It was easier than I thought it would be and I was finally able to login to my PC. A happy ending afterall.

 Copyright(c)2015.HELP! Downloaded Windows 10 NOW I Can't Login! Written by Sherrie Vitello. All Rights Reserved.